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Ages ago, a handshake and an eye contact was all that was needed for establishing a legally binding agreement. People relied on words and simple promises. They were sacred and were not taken lightly. Today, we do not rely on small talks since we are aware of the falsities. Ethics is all about actions and staying true to your words. We are aware of the importance of a culture of compliance in business.

Ethical Communication
When in business, one should know that it works on promises and trust. When your employee assures you that a task shall be performed by 2 pm, you have to trust that it will be done. Your employee should be reliable enough to give you a assurance of his promise. It should be backed up by his word and trustworthiness. A promise is only as credible as the person giving it.

While doing business, you meet hundreds of people and makes thousands of promises. Some are trivial, while some are extremely critical.You tend to forget the trivial promises. But, if you ever forget a critical promise, it may hold some serious repercussions. It can be a simple act of promise to a customer of a call-back assurance. Not doing gives an ethical dimension to it. Also, assuring a customer that the product will reach them in a few hours and taking a week to deliver it conveys a wrong image. Saying one thing and doing another amounts to lying.

If you have a full schedule and a phone that never stops ringing, making false promises may not seem like an everyday job. Yet, you will not agree that it equals to lying. Excuses like “not letting go of your customer”, “you have to bend the truth in business” or “goal setting” are common examples of such behaviour. This is not an ethical way of communication and will strike back to bite you in the future.

Having highest regards for honesty and being careful with promises is important. This should be followed not only at the workplace, but also on the personal front. Make a promise, only if you mean it. Building trust in the customer and vendor alike is important than the financial aspect of the transaction. This is what leads to retention in the long term. It’s ethical, honest, and the right thing to do.

Do not get in the habit of telling people what they want to hear. It amount to being manipulative and sounds unrealistic most of the times. To break such a habit, one should write it down somewhere. Then, they should read it everyday to serve as a reminder.

Once that is done, one should practice the exact dialogue to be said when one gets the urge to be manipulative. You may start with the phrase, “To be honest…” before you start explaining circumstances and tell it straight. Being up-front about might help.

Clarity of thoughts is the key. Remember that your words have meaning. People take what you say at face value since they do not know the implicit meaning of your words.

After a failed promise, honesty works the best. Communicating ethically after a promise is broken is important. It speaks volumes of your ethical character. Apology holds a lot of power. It takes willingness to make things right after a goof up. Excuses should never be an option. It gives a very bad impression.


As far as GST is concerned, the system shall be allotting points to the all the registered users for timely returns and payments. These ratings will affect the ITC capability of the user. This shows the seriousness of the government to penalize the entities who do not fulfill the promise of paying taxes on time. To read more about the rating system refer this link.

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