Tag: KPI

28 August

Strategy and Growth

VComply Editorial

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How can RFM Analysis be used to identify your best customers?

RFM analysis is a tool to identify a firm's best customers by measuring 3 quantitative factors: Recency - How recently a customer...

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20 August

Governance Essentials

VComply Editorial

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What is Customer Value Maximisation and is it better than CRM?

Marketing expert Jay Abraham, there are only 3 ways to grow a business: Grow the number of new users Rise in average trans...

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19 August

Strategy and Growth

VComply Editorial

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What is (First Call Resolution) FCR and how is it applied in an organization?

We all would agree on the fact that the most crucial part of any business is to satisfy the customer. It results in customer loyal...

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30 July

Risk Management

VComply Editorial

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Has real time risk management become a necessity?

Risk is the root cause of uncertainty in a company. In a previous article, we studied the underlying concepts of risk management. ...

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20 September

Compliance Fundamentals

VComply Editorial

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Compliance Management: Why it matters?

Government and regulatory bodies have set in some compliance standards and controls in place to safeguard the interest of end user...

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